Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.
Key Responsibilities:
Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
Completes routine maintenance and equipment cleaning as needed or required.
Responsible for delivery and removal of parts and equipment needed to complete service work.
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
Represent our company professionally, honestly, and ethically in all business matters and activities.
Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
May train other commercial service/maintenance/install technicians, as assigned.
Performs similar/other duties as needed or assigned.
Regular, reliable attendance.
Health & Safety Roles and Responsibilities:
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
Corrects substandard acts or conditions within area of control.
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees.
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
Does not perform act that may endanger the safety or wellbeing of others
Does not engage in any pranks, contests, or rough boisterous behavior.
Works in compliance with applicable legislative requirement.
Email: aneissa.love-wheeler@serviceexperts.com
Accumulate Online: http://serviceexperts.com
Phone Call: (469) 234-4064