Job Summary: The Sales Operations Specialist will support the sales team by managing the order processing system, ensuring accurate and timely placement of orders with vendors, and providing exceptional customer service. The specialist will be responsible for the efficient handling of sales orders, and they will collaborate with the account executives to ensure that the needs of the customers are met promptly and professionally.
Key Responsibilities:
- Support account executives in the sales team by processing sales orders efficiently.
- Place and track orders with vendors, ensuring timely delivery and accuracy.
- Manage customer inquiries and provide high-quality customer service.
- Maintain and update sales records and customer information in the NetSuite system.
- Collaborate with the sales team to identify and implement process improvements.
- Assist in the preparation of sales reports and data analysis.
Qualifications:
- Proven experience in sales operations or a similar role.
- Strong customer service and communication skills.
- Proficiency in NetSuite or similar ERP systems is highly desirable.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Attention to detail and problem-solving skills.
- Bachelor's degree in Business Administration or related field is preferred, but not required.
Additional Notes:
- Experience in the technology sector is a plus.
- The candidate should be a team player with a customer-oriented approach.
