We are seeking a motivated and technically capable Managed Services Technician to join our growing IT team. This role combines traditional help desk responsibilities with hands-on on-site support and hardware/lab work, providing exposure across a wide range of technologies and environments.
This is an ideal opportunity for someone early in their IT career who already has foundational experience and is looking to grow quickly in a fast-paced, team-oriented environment.
Contracted On-Site Support Rotation:
· Participate in a rotating on-site support schedule (40 hours/week when assigned)
· Provide in-person IT support at corporate HQ, lab, and manufacturing locations
· Perform workstation deployments, asset management, and L1 troubleshooting
CPC Service Desk Responsibilities:
· Monitor and manage helpdesk ticket queue
· Provide first response and triage support requests
· Escalate issues appropriately to senior engineers
· Open and manage vendor support cases (Microsoft, Citrix, IGEL)
· Deliver remote and on-site support across client environments
Technologies include:
· Microsoft 365 / Entra / Exchange
· Citrix / Azure Virtual Desktop (AVD)
· IGEL thin clients
· Windows endpoints and basic networking
*Participate in rotating after-hours on-call support*
Imaging & Lab / Hardware Responsibilities:
· Image, configure, and deploy endpoints and IGEL thin clients
· Perform Autopilot / MDM provisioning
· Complete hardware upgrades (RAM, SSD, peripherals)
· Troubleshoot and diagnose hardware issues
· Assist with inventory, shipping/receiving, and depot operations
Additional Responsibilities:
· Monitor systems and alerts
· Maintain and contribute to SOPs
· Assist with internal IT support
· Continuously develop technical skills
Required Qualifications:
· Prior IT support experience
· Basic knowledge of Microsoft 365 and Active Directory/Entra ID
· Strong problem-solving and communication skills
· Valid driver’s license
Preferred Qualifications:
· Experience with Citrix, AVD, or thin clients
· Exposure to Intune / MDM / Autopilot
· Homelab or personal IT projects
· Entry-level certifications
· Motivated, dependable, eager to learn
· Comfortable working in a fast-paced environment
· Interested in career growth
· Strong culture fit and team-oriented
· Starting salary ~ $20/hr (salaried equivalent)
· Full benefits (health, 401k with match)
· PTO and quarterly bonuses
· Certification reimbursement
· Based in Fairfax (Cincinnati), OH
· Combination of office and on-site work
· Standard business hours with rotating on-call
· Exposure to enterprise environments, cloud platforms, and VDI
· Clear career progression path
If you are interested in applying, or have any questions, please contact:
Spencer Wind
Helpdesk Manager
Email: careers@cpc-i.com
Additional Skills/Requirements: May need to go to customer site for two-three weeks at a time, so must have a Drivers License.
Must pass a background test and drug screen.