Job Title – Field Service Technician - Trainee – must be 21 years or older.
We are searching for a Cincinnati-based Field Service Technician to primarily service coffee related equipment at customer locations in Ohio, Indiana and Northern Kentucky, with the future potential to travel to multiple states in the US.
Location: Rooted Grounds Coffee Company Warehouse (not remote)
Job Type: Full-Time, 35-40 hours (Part-Time to FT Option)
Department: Service
Reports To: National Account Service Manager
About Rooted Grounds Coffee Company
Our Culture - Rooted Grounds Coffee Company is a family owned, Cincinnati-based company, that has grown from start-up to distribution in 34 states in just 10 years. We are seeking talented driven people, looking for opportunities for professional development, taking on more responsibilities, and earning higher wages.
Our People & Mission - The driving force behind our constant business growth is the presence of skilled and dedicated people. If you are excited about coffee and ready to work for a growing company, come join our team and make your passion your career. You will be introduced to the coffee industry and trained by some of the best technicians in the field. You will also be a part of a team that has an incredible mission to be rooted in each community with local partnerships which have a meaningful impact on the people they serve.
Character Traits & Skills
· mechanical and technical aptitude
· creative problem solver
· customer service focused
· ability to adapt to change, and find solutions
· process-driven
· confident driven self-starter
· takes ownership of projects
· trusted member of the team and help lead change
· execute with attention to detail
Responsibilities
· Install, repair and preventative maintenance of a wide variety of commercial coffee equipment.
· Ability to travel overnight for multi-day projects.
· On-site customer training on machine operations, troubleshooting, and brand overview.
· Installation of marketing signage, coffee vessels, and coffee products delivery.
· Daily documentation of each job for inventory and invoicing.
· Maintain accurate parts inventory to support equipment service needs.
· Work in-house on equipment repair and refurbishing when not in the field.
· As needed help in a variety of areas including operations, production and warehouse.
· Maintain a clean driving record.
Qualifications
• Computer aptitude for data entry
• Attention to detail
• Team player
• Willing to work in a fast-paced environment.
• Desire to learn new skills and grow with the company.
• Ability to lift 50 pounds
· Completion of a background check and drug testing (including any form of THC)
• Drug and smoke free environment
Training
· In-depth training with the National Service Manager and lead Service Technicians for the first 6 months to ensure mastery of technical skills.
· In-house bench training on a wide spectrum of machines.
· Field training on installation, troubleshooting, and customer service.
· Company vehicle and tools provided for field service calls.
· Reports directly to the National Service Manager.
· Training on Field Management Service software for executing service calls at customer sites.
Compensation & Benefits
· Full time hourly position with 40 hours per week at $20+ / hour (depending on experience), with possible overtime opportunities.
· 7:00 AM – 3:30 PM Monday - Friday
· 40 hours / week
· Paid vacation is two weeks per year.
· Six national holidays paid time off, plus two additional float holidays.
· Unpaid time off with approval.
· Eligible for benefits if working 30 hours/week or more.
· Health care benefits via a company sponsored Individual Coverage Health Reimbursement Arrangement (ICHRA).
· Company provided Life Insurance & Long-Term Disability
· Voluntary Short-Term Disability, Vision, Dental.
· Company credit card provided for per diem expenses for overnight trips.
· Company uniform shirts, and allowance for pants provided.
· Payroll runs every two weeks.
· Pay increased opportunities with annual performance reviews.
· Benefits of Worker’s Compensation and Employer FICA tax.
· Employment and compensation with Rooted Grounds Coffee Company are “at will” in that they can be terminated with or without cause, and with or without notice, at any time, at the option of either the employer or yourself.
Email: patsy@rgcoffee.com